If you have forgotten something in your cart, you will need to place a separate order. After you have placed the order you may email us at PureProAesthetics@gmail.com with the invoice numbers you would like combined. We will do our BEST to combine the orders however it is NOT guaranteed. If the orders are able to successfully be combined, we will issue a store credit for the shipping cost difference that is owed to you after the order is fulfilled. 

The link for our Facebook support group isHERE. *Please note: this group is for Licensed Estheticians only.*

For any other questions, feel free to reach out to us via email at PureProAesthetics@gmail.com

Tracking information and printable invoices for orders can be found by here:

Step 1: Log in to your account.

Step 2: Click 'My account’.

Step 3: Select the order you are looking to track.

Step 4: The invoice for this order and tracking number will be found here.

*Please note: We see the exact same information on your tracking details as you do when checking tracking information.*

Please make sure to check your leasing offices, front desks, reception areas, mailboxes and outside. We offer Route Shipping Insurance on all orders which is automatically applied at checkout, unless selected otherwise. To be sure you purchased insurance, please check your invoice. If your package is missing and you purchased insurance you can file a claim HERE. Please have your order number/invoice on hand to fill out the necessary forms for the claim. Please do NOT file a claim unless the order is marked as delivered.

Pure Pro Aesthetics asks for a 3 day window to fulfill orders. We ship Priority Mail via USPS. Priority mail is expected 3-5 days after pickup but is NOT guaranteed. Please allow up to a week after it ships to receive your package. Holidays and holiday seasons could take longer. Please place your orders accordingly.

Yes we do! Please make sure to change the "Shipping address" when checking out to your clients information for a drop ship. If you do not want a packing slip receipt included in the package, please state so in the 'Notes' section when checking out. 

Pure Pro Aesthetics packages each order with care. However, mail carriers can be careless when handling packages. We offer Standard and Advanced packaging. With our Standard packaging system, all spillable liquids will be bagged and the box will be filled with the proper filling. The Advanced Packaging option will have ALL retail items bubble bagged, will include (in most cases) a heavy duty box as well as packaging to prevent crushed boxes.