FAQ

Here, you can find the answers to frequently asked questions. 

Q: How do I place an order?

A: This is a site for the licensed professional estheticians. Please follow the steps provided below to place an order.

  • Step 1: Create an account by clicking "Register" at the top, right of the home page.
  • Step 2: Send a copy of your Aesthetic and resell license (if you have it) to [email protected]
  • Step 3: Sign the Pure Pro Aesthetics Waiver Form. This form MUST be signed with the same first and last name you opened your account with.
  • Step 4: Check your email following signing your waiver to confirm your signature. This step MUST be done in order for us to receive the form.

Please allow 24-48 hours for your account to be approved. Once approved you will be able to log in and have access to the full website.

 

Q: Are the shipping rates accurate?

A: Our website platform does not offer real time shipping rates at this time. Shipping costs are estimated based on order totals. If you ever overpay for shipping, we will reimburse you the difference through a store credit to be used on your next order. It will automatically be applied for your convenience at checkout. If ever you wish to not use your store credit you may unclick the option under the 'Payment' tab when checking out.

 

Q: Where can I find my tracking number/invoice?

A: Tracking information and printable invoices for orders can be found by here:

  • Step 1: Log in to your account.
  • Step 2: Click 'Account' at the top right of the page.
  • Step 3: Select the order you are looking to track.
  • Step 4: The printable invoice for this order will be found on the right hand side of the page under 'Order Details'. The tracking number will be found on the right hand side of the page under 'Shipping Details'.

*Please note: We see the exact same information on your tracking details as you do when checking tracking information.*

 

Q: My package was marked as delivered however I have not received it.

A: Please make sure to check your leasing offices, front desks, reception areas, mailboxes and outside. We offer Route Shipping Insurance on all orders which is automatically applied at checkout, unless selected otherwise. To be sure you purchased insurance, please check your invoice. If your package is missing and you purchased insurance you can file a claim HERE. Please have your order number/invoice on hand to fill out the necessary forms for the claim. Please do NOT file a claim unless the order is marked as delivered.

 

Q: I placed an order, how long will it take to receive my products?

A: Pure Pro Aesthetics asks for a 3 day window to fulfill orders. We ship Priority Mail via USPS. Priority mail is expected 3-5 days after pickup but is NOT guaranteed. Please allow up to a week after it ships to receive your package. Holidays and holiday seasons could take longer. Please place your orders accordingly.

 

Q: Do you offer drop ship?

A: Yes we do! Please make sure to change the "Shipping address" when checking out to your clients information for a drop ship. If you do not want a packing slip receipt included in the package, please state so in the 'Order Comments' section when checking out. 

 

Q: How do I join the Facebook support group?

A: The link for our Facebook support group is HERE. *Please note: this group is for Licensed Estheticians only.*

 

Q: What is your return/exchange policy?

A: Pure Pro Aesthetics has a no return/exchange policy. Once your order is placed, all sales are final. Please make sure to double check your orders in its entirety to check for any mistakes.

 

Q: I forgot to add to my order, can I still add to it?

A: If you have forgotten something in your cart, you will need to place a separate order. After you have placed the order you may email us at [email protected] with the invoice numbers you would like combined. We will do our BEST to combine the orders however it is NOT guaranteed. If the orders are able to successfully be combined, we will issue a store credit for the shipping cost difference that is owed to you after the order is fulfilled. 

 

For any other questions, feel free to reach out to us via email at [email protected]